Customer Support

MBS is hiring Customer Support Associate for a GREAT customer of ours in Miamisburg, OH. This is a direct hire opportunity. The Customer Support Associate will promote sales and customer satisfaction growth by the provision of focused and productive communication with customers.

FULL JOB DESCRIPTION

PRINCIPAL DUTIES & RESPONSIBILITIES

· Supply formal quotations as needed promptly and accurately.

· Process customer orders, review contracts and PO acknowledgements.

· Ensuring documentation complies with export policy, regulations & procedures.

· Maximize margin potentials through market pricing and efficient quoting.

· Deliver pro-active and regular communication with our customers.

· Co-ordinate the delivery of value adding technical support to customers.

· Provide marketing ideas and support business media promotions.

· Provide the customer with the following customer service KPIs: answer phone <3 rings; acknowledge and reply to customer correspondence within 1/2 day of contact, No longer than 24-hour response time for larger quotes (unless working with the VP of Supply Chain for pricing) customer RFQs.

· Ensure adherence to business processes and internal audits in accordance with the company’s procedures.

· Management of intercompany sales and warehouse transfers where necessary.

· Liaise between the company’s operations and the customer.

· Process, acknowledge and assign product returns via the operating system.

· Support Inside Sales with processing of quotations, sales orders and administration of accounts when needed.

· Support a positive working culture.

· Embrace and leverage company’s continuous improvement culture.

REQUIREMENTS

· Ability to influence and inspire without direct line authority.

· Innovative, creative and comfortable challenging the status quo.

· Excellent written and oral communication skills.

· Confident and comfortable with numbers.

· Competent with IT systems, such as CRM and ERP

· Education in administrative, mathematical and/or business subject.

· Strong Microsoft Background (Excel, PowerPoint, Outlook, etc.)

· Strong data analytical skills and attention to detail.

· Interconnect product experience or working in a similar distribution industry is a plus.

· Experience with processing of export shipments a plus.

ABOUT THE KABLE GROUP

For over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time.

At the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.