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Field Service Engineer

Erlanger, KY 41018

Posted: 07/30/2023 Industry: House Job Number: 4683

Job Description

Your job responsibilities:
• Provide on-site installation, validation and commissioning of automation equipment
• Perform on-site troubleshooting, service and repairs
• Provide high level technical support to external customers at their location
• Translate customer needs into technical requirements, and identify technologies that meet those requirements
• Timely and professionally evaluate and resolve problems at customer sites or via phone/email
• Evaluate, troubleshoot and provide timely responses and resolutions to customer problems and requests
 Provide product training for new and established customers, including recommending methods that will improve and enhance performance of company’s equipment and explain product performance and benefits
• Timely complete associated administrative tasks and responsibilities (e.g. Service reports, travel schedules, expense reports, technical documentation, etc.)

Qualifications:
• A minimum of 3-5 years of CNC and General Machine Tool Industry experience is required
• Associates degree in Electronics, Electrical and/or Mechanical Engineering or equivalent industry experience, or equivalent experience
• Overall familiarity with mechanical/electrical systems of CNC Machine Tools
• Prior Experience with Tactile and Optical measuring systems is a plus
• Must have programming and operational skills with CNC Controls (Fanuc, Heidenhain, Siemens and other CNC Controls)
• Must possess and maintain a valid driver’s license
Must be able to travel to various customer locations in all of North America which would include having or being able to obtain a passport. Primary travel will be within Continental United States
• Familiarity with calipers, micrometers, indicators, voltmeters, oscilloscopes and other equipment necessary to perform the job
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